OUR STORE POLICIES

We Always Care

For us, honesty has always been the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.

Processing time

  • Currently I am not guaranteeing dispatch less than 3-4 weeks, but I aim to get orders shipped quicker than this.  The time needed to prepare an order for dispatch varies. For details, see individual items.


Shipping

  • All orders are dispatched via Royal Mail Delivery.  For Tracked Delivery please select appropriate option during checkout.

  • International Shipping - Global shipping is available - Tracked Delivery available for an additional fee.

Customs and import taxes

  • Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges

  • Contact me within: 7 days of delivery

  • Send items back within: 14 days of delivery.

I don't accept cancellations, but please contact me if you have any problems with your order.

The following items can't be returned or exchange because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

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